At Balance Luggage, we build travel gear engineered for seamless transition and structural endurance. We stand behind the craftsmanship of The Foundation Series and guarantee our products against defects in materials and workmanship for three (3) years from the original date of delivery.

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1. Warranty Coverage Period

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This warranty covers manufacturing defects for a period of three (3) years starting on the date your product is delivered. It applies strictly to the original purchaser and requires valid proof of purchase from balanceluggage.com.

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2. What Is Covered (Functional Integrity)

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This warranty applies strictly to manufacturing and material defects that impair the functional operation of the product during normal travel use. Covered defects include:

• Broken zippers, slider failures, or unthreading track seams;

• Structural fabric tears along load-bearing internal or external seams (including within The Tech Nest, Transit Bay, Garment Bay, and Base Bay) caused by material defects;

• Hardware failures, including broken buckles, D-rings, or strap adjustment mechanisms;

• Mechanical defects in the magnetic docking mechanisms (such as The Balance Pod dock).

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3. What Is Not Covered (Cosmetic Wear & External Abuse)

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This warranty covers manufacturing failures, not standard operational wear or third-party damage. The following are excluded:

• Cosmetic & Surface Wear: Minor scuffs, fabric abrasion, superficial stains, dirt buildup, or natural color fading over the course of 3 years.

• Third-Party Carrier & Airline Damage: Structural or surface damage caused by commercial airlines, baggage handlers, or transit operators (e.g., airline cargo tears, crushed frames, or forced lock entry). Airline damage must be claimed directly with the responsible carrier.

• Misuse & Overloading: Damage caused by improper care, deliberate modification, severe outdoor misuse, chemical exposure, or packing beyond structural weight capacity.

• Lost or Stolen Items: Loss or theft of the bag itself or individual modular components (such as either of the included Balance Pods, shoulder straps, or dust covers).

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4. Warranty Claim & Evaluation Process

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To submit a warranty claim within your 3-year window:

1. Email our Concierge Desk at Info@BalanceLuggage.com with your original order number, a brief description of the issue, and clear photo/video proof of the defect.

2. If initial review indicates a potential defect, you may be requested to ship the item to our evaluation facility. The customer is responsible for inbound shipping costs to Balance Luggage.

3. Upon inspection, if the product is confirmed defective under this warranty, Balance Luggage will, at its sole discretion:

   • Repair the item free of charge;

   • Replace the item with an identical product; or

   • Issue Store Credit equal to the original purchase price if the item or specific colorway has been discontinued.

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Balance Luggage will cover ground return shipping back to you for all approved warranty repairs or replacements within the contiguous United States.

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5. Limitation of Liability

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TO THE MAXIMUM EXTENT PERMITTED BY LAW, BALANCE LUGGAGE IS NOT RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY (INCLUDING, BUT NOT LIMITED TO, DAMAGE TO PERSONAL PROPERTY OR ELECTRONICS CONTAINED WITHIN OUR LUGGAGE OR ACCESSORIES). REPAIR, REPLACEMENT, OR STORE CREDIT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.

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6. Contact & Warranty Support

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Brand: Balance Luggage

Concierge Desk: Info@BalanceLuggage.com

Website: balanceluggage.com